These terms define the conditions under which you engage with AINinza's AI consulting and product delivery services.
1. Acceptance of Terms
By accessing AINinza’s websites, engaging our teams, or executing a statement of work (“SOW”), you agree to these Terms of Service in addition to any written agreements. If you represent a company or other legal entity, you warrant that you have authority to bind that entity to these terms.
2. Services & Statements of Work
We provide AI strategy, design, development, integration, and managed services. Each engagement is governed by an SOW detailing deliverables, timelines, responsibilities, acceptance criteria, and pricing. In the event of a conflict between an SOW and these terms, the SOW will prevail. Work not explicitly described in an SOW is considered outside scope and may require a change order.
3. Client Responsibilities
To deliver high-quality outcomes, we rely on timely access to stakeholders, environments, and data. Clients agree to:
Nominate an internal project owner authorized to review deliverables and resolve blockers.
Provide accurate information, infrastructure access, test data, and credentials required for delivery.
Ensure that any data shared with AINinza is obtained lawfully and complies with applicable privacy laws.
Review deliverables promptly and provide consolidated feedback within agreed timeframes.
Delays caused by incomplete inputs may result in revised timelines or additional fees.
4. Fees & Payment Terms
Fees, payment schedules, and expense policies are outlined in the relevant SOW. Unless otherwise stated, invoices are due within 15 days. Overdue balances may incur interest at 1.5% per month (or the maximum permitted by law). All fees are exclusive of taxes, which will be invoiced as required by law.
5. Intellectual Property
Pre-existing intellectual property (IP) owned by each party remains that party’s property. Unless an SOW states otherwise, newly created deliverables become the client’s property upon full payment, while AINinza retains rights to underlying tools, frameworks, accelerators, and know-how used to build them. We grant clients a perpetual, worldwide license to use such tools as part of the delivered solution.
6. Confidentiality & Data Protection
Each party agrees to keep the other party’s confidential information secure and to use it only for the purposes described in these terms or the applicable SOW. Confidential information includes technical and business information, trade secrets, customer data, and any materials marked or reasonably understood to be confidential. AINinza processes personal data according to its Privacy Policy and any executed data processing agreement.
7. Warranties & Disclaimers
AINinza warrants that we will perform services with reasonable skill and care consistent with industry standards. Except as expressly stated, services are provided “as is” without additional warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that AI outputs or models will be error-free or suitable for decisions without human oversight.
8. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, consequential, incidental, special, or punitive damages, including lost profits or business interruption. AINinza’s aggregate liability for any claim arising out of an SOW or these terms will not exceed the total fees paid to AINinza for the relevant services in the twelve months preceding the event giving rise to liability.
9. Termination
Either party may terminate an SOW upon written notice if the other party materially breaches these terms and fails to cure the breach within 30 days. Upon termination, clients will pay for services rendered and expenses incurred up to the effective termination date. Sections concerning confidentiality, IP, payment, warranties, and liability survive termination.
10. Governing Law & Dispute Resolution
These terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh unless another venue is agreed to in writing. Parties agree to attempt good-faith negotiations prior to initiating formal proceedings.
11. Changes to These Terms
We may update these terms to reflect new services, regulatory requirements, or best practices. Updated terms take effect upon posting. For material changes affecting active engagements, we will notify clients directly and request acknowledgement.